I got into an accident on January 25th 2012. My car was totaled and I was very upset, being in my first car accident. The next morning I called the insurance company and within an hour I had a claims adjuster and medical adjuster calling me back. They answered all my questions and got me the help I needed right away. I felt like they actually cared and wanted to help me. The next day I had a rental car delivered to me at work and off to my physio appointment I went to get the treatment I needed to get better. Not a cent came out of my pocket! This company is an amazing one and treats their customers very well! I am happy to call them my insurance company!!