Category Archives: News

Summer Office Hours

Conestoga Insurance has moved to our summer office hours.  Please note that on Fridays during the summer months, we will be closing at 4:00 pm.  Below is a listing of our weekly office hours.

  • Monday 9:00 am to 5:00 pm
  • Tuesday 9:00 am to 5:00 pm
  • Wednesday 9:00 am to 5:00 pm
  • Thursday 9:00 am to 5:00 pm
  • Friday 9:00 am to 4:00 pm

For after hours claims assistance, please see the link for our insurance partners after hours claims contacts.  As always, you can always e-mail us at

Thank you for your continued support of Conestoga Insurance Brokers Limited!



New Website & Social Media Tools!

As you can see, Conestoga Insurance has launched a new website to highlight our product offerings! The new website walks you through the various products and services that Conestoga Insurance has to offer; from automobile insurance to business insurance, we have your needs covered.

We at Conestoga Insurance felt that it was important to have a rating engine for personal insurance services on-line, as we recognize that customers are looking for premium indications for their residential and automobile needs.  You now have the ability to receive a premium indication with some pertinent information with respect to your residential and automobile insurance. This premium indication is then passed on to a licensed insurance broker, who will contact you to go over your insurance needs.

We understand that business insurance can be complicated. Our goal is to simplify and explain the essential coverages your business will need in order to be properly protected.  We realize that not all businesses are the same; so we tailor our coverage to meet your needs. In the Commercial Services section, you will find a business insurance questionnaire that will allow us to gather some critical information on your business to help obtain a business insurance quotation.

We at Conestoga Insurance realize that having an insurance claim can be a stressful occurrence. Our goal is to remove the stress and get you back to the place you were prior to your loss as soon as possible.  Understanding how the claims process works is very important in order to determine if there is coverage and what are the steps that need to be taken to submit a claim.

There are two processes to consider when a claim occurs:

  •  Reporting process if your claim occurs during regular business hours
  •  Reporting process if your claim occurs after regular business hours

The claims process section outlines the specific claims process for all claims during or after regular business hours.

For our existing customers a FAQ section has been created. These are common questions that we receive from our clients. However, as always, if you have specific questions about your insurance policy, feel free to contact our office and speak to a licensed insurance broker.

In the About Us section, you can become familiar with the family at Conestoga Insurance. Our customer service and sales & management team put a priority on customer service, ensuring we tailor our approach to meet your needs.

Finally, Conestoga Insurance has launched three new social media tools! We feel communication is important and we will be using these social media outlets to share items that pertain to your insurance needs as well as interesting articles in the news world. Feel free to follow us on Twitter & LinkedIn as well as like us on Facebook!

Whether you prefer to do business online, in person, or over the phone, our multi-facet service approach will adapt to the needs of your busy lifestyle.

Our company is a family business. We specialize in personal service and know the importance of speaking to a real person when you call. We trust you can see the advantage of dealing with a company with heart. I am sure you will find there is a difference at Conestoga Insurance.

Ownership Change

Effective March 1, 2012, Conestoga Insurance Brokers Limited will be under new ownership. Gerry Durocher, who purchased the business from his father, Frank Durocher, will be keeping the business in the family by selling the business to his son Matt Durocher, who has been with Conestoga Insurance Brokers Limited for the past 3 years. This will ensure the business will remain under family ownership for the third generation.

Gerry came into the Conestoga family in 1984 after 10 years of teaching high school at Southwood Secondary School here in Cambridge. In 1998, Gerry became the sole owner of Conestoga Insurance Brokers Limited. Gerry’s strong customer service focus provided the foundation that Conestoga Insurance has been built upon. Gerry will still be involved with Conestoga Insurance and will be a valuable resource for Matt during this ownership transition.

Matt has been in the insurance industry for the past 11 years. He began his insurance career working for Gore Mutual Insurance Company, after graduating from the University of Guelph with a degree in Management Economics. Matt held various underwriting and business development roles at Gore Mutual before transitioning over to Conestoga three years ago.

Matt has been serving as the Commercial Accounts Executive since coming over to Conestoga Insurance. He is looking forward to maintaining the strong community name of Conestoga Insurance. “Our competitive advantage is our customer service. At Conestoga Insurance customer service is the number one priority. We tailor our customer service approach to the needs and busy lives of our customers. Our goal is to take the pain issues away when dealing with your insurance issues.”

Conestoga will continue to put its customers’ needs first while developing on-line solutions for its existing and potential new customers. Along with the new website, Conestoga Insurance has launched a new Facebook page and Twitter feed. Follow them on Twitter and like them on Facebook for emerging issues in the insurance industry and how they will affect you.